Frequently Asked Questions
Q: How much does it cost?
A: We have a variety of service options available and their based on client needs.
- $22 for 20-25 minute visit
- $30 for a 40 minute visit
- $40 for an hourly visit
We do not provide overnight, boarding services, nor grooming at this time.
Q: Are you bonded and insured?
A: We utilize W-2 employees so our entire company and employees are bonded and insured. God forbid something happens, we have a $25,000 dishonesty bond in place which is substantially more than what we have experienced other companies carry. Our Pet Caretakers are thoroughly screened through a phone interview, face to face interview, 6 reference checks, and background checks through a nationally known company called Intellicorp. Safety and security is very important to us and we would not put anyone in your home we would not place in our own.
Q: How do I know the visits have taken place?
A: Our Pet Caretakers will communicate with you through our portal and you’ll receive a message via e-mail and text that includes a fun and meaningful message about the visit along with pictures. We also use GPS tracking.
Q: How long are each of your visits?
A: Based on the data we’ve collected, the average standard visit is 25 minutes.
Q: Do I get to meet the person that’s going to be doing the visits?
A: We certainly can arrange that. Initially, you’ll meet with a person that will oversee the care being provided which creates another level of accountability that is second to none in the industry. We conduct introductions with our employees to ensure it is a good fit and they understand where everything is and exactly what needs to be accomplished on each visit.
Q: Will it be the same person that does the visits?
A: Our goal is to have the same person doing each visit however it depends on the needs of each visit and the availability of our Pet Caretakers. Since we conduct an introduction and provide a tremendous amount of accountability we will ensure you have a consistent experience regardless.
Q: Do you have references I can contact?
A: We definitely do! You can check out our reviews on Yelp and Google.
Q: Can I see a copy of your insurance?
A: Absolutely! What is a good e-mail address we can send it to?
Q: What forms of payment do you accept?
A: We prefer online payments using your bank’s quickpay systems such as Zelle. We also accept ACH and credit cards through our merchant services tied to our online portal.
Q: How does your billing work?
A: Payments are required to confirm your reservation. We pay our employees twice a month and your payments are needed to pay the employees for the work they do.